TantesHaus Customer Service
At TantesHaus, customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your acquisition, we highly recommend you consider each purchase as an investment in your wardrobe. If for some reason you are not perfectly satisfied, we will happily offer you a store credit as we know you will find something the next time around. In such cases, please refer to our Return Policy for specific details. As for Shipping, please review our delivery rates both Domestic and International, we try to do our best to make it as accessible to everyone. If your questions are not fully answered in either of these sections, do not hesitate to contact us at info@tanteshaus.com and we will get back to you as fast as humanly possible. Thank you again for shopping at TantesHaus.com where luxury is for life.The flat rate cost for shipping within the US is $20 USD.
The flat rate cost for shipping to the rest of the world is $50 USD.
Customer satisfaction is always our top priority. We have taken special care to preselect only the highest quality items for your wearing pleasure. Please make sure you carefully study measurements beforehand to ensure proper fit. While we hope you are delighted with your acquisition, if you are not perfectly satisfied, we will happily offer a store credit. Our return policy requires that the items be returned unworn and in perfect condition within a 7 day window from delivery.
HOW TO RETURN AN ITEM
Please contact us by email at info@tanteshaus.com within 3 days of receiving your order stating the reason for your return.
For the US and Canada, we will issue a Returns Number as well as our UPS account number required to proceed with the return. Use the original packaging for the return, place the Return UPS label on the package and simply drop it at your nearest UPS store.
For International, the purchaser will be responsible for the costs and care of returning the item. We would prefer you use a carrier with a tracking system.
In both cases, you will be notified by email once your return has been received and processed.
Please make sure you ship the items you wish to return back to us within 7 days from delivery. Returns outside this timeframe will be accepted at the discretion of TantesHaus management.
STORE CREDIT
All successfully returned items will be credited to your TantesHaus account less any taxes, import duties and shipping charges incurred.
Contact Tantes Haus
To get in touch with the TantesHaus Team, please contact us at info@tanteshaus.com